A fraudulent operation is targeting consumers nationwide with calls from 8883731969, claiming to represent Chase Bank’s fraud department. The scam has generated hundreds of complaints since August 2025, with activity continuing through January 2026.
Chase has confirmed the number belongs to scammers, not the bank. Yet calls persist, using caller ID spoofing to display “Chase Bank” or “Chase Fraud Department” when victims answer their phones.
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Chase Denies Connection to Number
Multiple customers who contacted Chase directly received the same response: 888-373-1969 has no connection to the bank’s operations. The company’s actual fraud department uses 1-800-935-9935, along with numbers printed on customer cards.
One nonprofit organization received four calls from the number within a single week. Their executive director contacted Chase and received written confirmation that 8883731969 operates outside the bank’s systems.
The denial hasn’t stopped the calls. Scammers continue using the number, relying on spoofing technology that tricks caller ID displays into showing false information.
Inside the Scam Operation
Callers use several approaches to extract personal information from victims:
Credit Card Verification Calls
A representative claims they need to verify a recent credit card application. They ask for Social Security numbers, full card details, or security codes texted to the victim’s phone. Some request access to credit reports by having victims read aloud verification numbers.
Account Fraud Alerts
The caller warns about suspicious activity on an existing account. They create urgency by suggesting the account will be frozen unless the customer confirms their identity immediately. Victims are told to “secure” their money by moving it to different accounts controlled by the scammers.
Phantom Debt Collection
Aggressive collectors claim the victim owes money on accounts that don’t exist. They threaten legal action and demand payment through gift cards, wire transfers, or cryptocurrency.
Voicemail Callbacks
Messages direct recipients to call different numbers, including 888-204-8630 and 877-691-8086. This creates another layer of deception, making the scam appear more legitimate.
Reports Flood Consumer Protection Services
The Better Business Bureau’s Scam Tracker logged the first complaints in August 2025. Reports have continued for five months, with new victims surfacing weekly.
Consumer databases show similar patterns. 800notes lists dozens of reports, with victims describing identical scripts and tactics. Callercenter received complaints from people who had just applied for Chase credit cards, suggesting scammers access application data through breaches or data sales.
A January 6, 2026 article on HackerNoon documented one victim’s experience with the scam, showing how convincing these calls can be. The author nearly provided personal information before recognizing warning signs.
Call blocking services classify 8883731969 as high risk. RoboKiller and Nomorobo automatically flag it for users, though scammers frequently switch to new numbers when one gets blocked widely.
Spoofing Technology Complicates Detection
Caller ID spoofing lets scammers display any number they choose, regardless of where they’re actually calling from. The technology is cheap and widely available, making it a favorite tool for fraud operations.
Some victims who searched 888-373-1969 online found mixed information. A few reports claimed successful interactions with Chase representatives. Security researchers believe these cases involved scammers who already possessed the victim’s information from legitimate applications, making their calls seem authentic.
The confusion benefits scammers. When victims see both positive and negative reports about a number, some choose to engage with callers rather than hang up immediately.
How to Identify Fraudulent Calls
Real banks follow strict protocols that scammers can’t replicate:
Banks never ask for complete Social Security numbers during inbound calls. They may verify the last four digits of information already on file.
No financial institution requests passwords, PINs, or text message verification codes over the phone.
Legitimate fraud departments don’t pressure customers to act within minutes or threaten account closure for failing to comply immediately.
Banks will never tell customers to move money to “protect” it or “reverse” fraudulent charges. That’s not how fraud resolution works.
Payment requests through gift cards, wire services, or cryptocurrency indicate scams. Banks use their own internal systems for any legitimate transfers.
Remote access software requests are another red flag. No bank needs to control a customer’s computer or phone to verify identity.
Steps to Take After Receiving a Call
Hang up without providing information. Scammers train their callers to keep victims on the line, so ending the call immediately is your best protection.
Contact your bank using the phone number on your card or official website. Don’t search for numbers online or use contact information the caller provided. Bank representatives can check for any legitimate fraud alerts on your account.
File reports with the Federal Trade Commission at reportfraud.ftc.gov. The FTC tracks scam patterns and shares data with law enforcement.
Report the call to BBB Scam Tracker. Consumer reports help warn others about active scam numbers.
If you shared account numbers, Social Security information, or passwords, contact your bank immediately to secure affected accounts. Place fraud alerts on your credit reports through Experian, Transunion, and Equifax.
Block 8883731969 on your phone. While scammers can call from other numbers, blocking reduces repeat contacts from the same source.
Trust, Then Verify
Financial institutions expect customers to verify calls claiming to be from the bank. Hanging up and calling back through official channels is standard advice from every major bank.
Scammers know this, which is why they create urgency and pressure. They’ll claim your account will be frozen if you hang up, or that calling the official number will take too long to prevent fraud.
These are manipulation tactics. Chase’s website states clearly: “The most effective way to be sure is to hang up and call back using the number on the back of your card or account statement.”
Real bank employees won’t object to verification. Scammers will.
Active Threat Continues
As of late January 2026, 8883731969 remains active. New victims report calls weekly, despite widespread warnings across consumer protection sites and news coverage of the scam.
Phone fraud generates millions in illegal profits annually, which is why operations like this persist even after being exposed. Scammers simply adjust their scripts, switch phone numbers, or target different demographics when one approach stops working.
Your information is valuable. A single successful scam call can give criminals access to bank accounts, credit cards, and enough personal data to open fraudulent accounts in your name. The few minutes it takes to verify a caller’s identity protects against losses that can take months or years to fully resolve.
If your phone shows a call from 8883731969 or any number claiming to be your bank’s fraud department, hang up. Then make the call yourself.
